FAQ & Help Center
Find answers for size matching, RedShop orders, RedSkill tools and after-sales issues. If you cannot find your question here, please contact our customer service.
1. Size Guide Help
Will silk qipao shrink after washing?
High-quality mulberry silk has minimal shrinkage within 1cm if washed following care instructions. Do not soak in hot water to avoid shrinkage.
I’m between two sizes, which one to pick?
Pick the larger size for silk tight qipaos; pick smaller size if you prefer slim fit linen casual outfits.
How to measure bust/waist/shoulder correctly?
All measurements are taken flat on a horizontal table, without pulling fabric. Details check S-sizeHub size chart.
What fabric has stretch?
Pure Silk/Mulberry Silk: 0–2cm stretch; Tencel blend slight stretch; Linen/Chiffon no elasticity.
2. RedShop Order & Payment Help
Where do I complete payment after browsing outfits on sshow.shop?
All orders are processed on RedShop platform with official transaction guarantee. Click the floating "Shop on RedShop" button to place orders securely.
Which countries are available for delivery now?
We ship to US, CA, AU, NZ, UK, DE, JP, SG, MY. Other regions are marked Coming Soon and temporarily unavailable.
Can I modify/cancel my order after payment?
Order cancellation is allowed within 24 hours after payment. Contact customer service for modification requests.
What payment methods are supported on RedShop?
Local credit card, digital wallet and mainstream cross-border payment methods, each region supports local mainstream payment channels.
3. RedSkill & S-sizeHub Tool Help
What is RedSkill S-sizeHub?
It is our exclusive size matching tool to help you pick the perfect fit for new Chinese outfits, tailored for different regional body types.
How to use the size chart page?
Select your region card at the bottom navigation to view exclusive local size conversion and fit tips.
Do I need to register to use RedSkill size tool?
No registration required, all size guides and reference tables are free to view for all visitors.
4. Return, Exchange & After-sales Help
Can I exchange items for a different size?
We support size exchange within 14 days after delivery for all available regions, check full return policy in this page.
What if the garment has quality defects?
Take clear photos of defective items and contact customer service, we support free replacement or full refund.
Are return shipping fees covered?
Free return label is provided for quality issues; customers bear return shipping if you choose wrong size personally.
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Still have unresolved questions? Reach our customer support via the floating chat button on any page.