FAQ
Find answers for size matching, RedShop orders, RedSkill tools and after‑sales issues. If you cannot find your question here, please contact our customer service.
- Size Guide Help
Will silk qipao shrink after washing?
High‑quality mulberry silk has minimal shrinkage within 1cm if washed following care instructions. Do not soak in hot water to avoid shrinkage.
I’m between two sizes, which one to pick?
Pick the larger size for tight‑fit silk qipaos; pick the smaller size if you prefer a slim‑fit look for linen casual outfits.
How to measure bust / waist / shoulder correctly?
All measurements are taken flat on a horizontal table, without pulling the fabric. For detailed instructions, check the S‑sizeHub size chart.
What fabric has stretch?
Pure Silk / Mulberry Silk: 0‑2cm stretch; Tencel blend with slight stretch; Linen / Chiffon with no elasticity.
- RedShop Order & Payment Help
Where do I complete payment after browsing outfits on sshow.shop?
You can choose to complete your order on this website or download the REDNOTE app to finish checkout.
Which countries are available for delivery now?
We can deliver to major countries and regions including US, CA, EA, SEA and more. Please refer to the shipping terms at the bottom of our website for full details.
Can I modify or cancel my order after payment?
Order cancellation is allowed within 24 hours after payment. Please contact customer service if you need order modification.
What payment methods are supported on SshowShop?
Local credit cards, digital wallets and mainstream cross‑border payment options are available. Each region supports its local popular payment channels.
- S‑sizeHub Tool Help
What is S‑sizeHub?
It is our exclusive size‑matching tool to help you pick the perfect‑fit new‑Chinese‑style outfits, tailored for different regional body types.
How to use the size chart page?
Select your‑region card on the navigation menu to view exclusive local size conversion and fit tips.
Do I need to register to use RedSkill size tool?
No registration is required. All size guides and reference tables are free for all visitors to view.
- Return, Exchange & After‑sales Help
Can I exchange items for a different size?
We support size exchange within 14 days after delivery for all available regions. Please check our full return policy on this page.
What if the garment has quality defects?
Take clear photos of defective items and contact customer service. We support free replacement or a full refund.
Are return shipping fees covered?
A free return label is provided for quality‑related issues; customers bear return‑shipping costs if you select the wrong size personally.
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